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I just wanted to do a follow up post to the one I did yesterday concerning my experience with Dim Dim. Well, not too long afterward I was contacted via comments on the Blog by their community manager and their CEO did a follow up.
OK guys, I am impressed. They wanted to go over the issues I was having and find out what the scoop was. While I am flat out booked on time to go back over everything with them on my issues today, the fact that they are monitoring their social media is a great lesson in how to use Social Media correctly for Brand Monitoring.
While the verdict is still out on the Software, and it really could be there was something hinckey going on, they have there shit together when it comes to brand monitoring and how they responded is a very good positive lesson on how powerful a tool Social Media can be when used correctly.
So, hats off to Dim Dim for jumping on this, and when I get a chance to go over things with them I will let you know the scoop.